Am I thankful to have a job? Yes. Do I enjoy it? Not at all.
I’m in a call center doing sales (incoming calls only, no telemarketing for this woman). I’m quite used to the customer service part of it – did that for 15 1/2 years. I’ve gotten better at the sales part (not entirely sure I’m comfortable with that), but I’m growing increasingly irritated with the whole thing.
Heaven forbid they find a less-irritating & quieter way to motivate us. Yes, I’m aware it’s a call center environment, but when management is making so much noise in the process that a customer asks to be put on speakerphone so they can tell the noisy ones to shut the hell up, it’s bad. The noise we naturally make during the calls can be bad enough.
For f*** sake, stop adding requirements that amount to us getting marked down for not being obnoxious enough to force/cajole customers into tiny parts of setting up with us that they aren’t comfortable with. Not everyone likes having money automatically deducted from their accounts. At least we got the bloody sale!
And you probably wonder why some people say it’s so easy to have your commission taken away.
Frustatration – The Search for Sp…new work